YOSRA BEN KHALIL
Customer Support & Office Administrator
Profile summary
Customer Service Representative with strong experience in customer support, complaint management, technician coordination, service sales, and administrative work. Experienced in legal office assistance and print office management. Organized, professional, and customer-focused with excellent communication and problem-solving skills.
Key skills
Professional experience
Managed and processed customer complaints related to poor troubleshooting and late technicians. Coordinated and monitored technician home visits for: Computer troubleshooting Replacement of operator-specific equipment (Orange). Managed and optimized technician schedules. Sold and promoted in-home technical support services. Worked with major partners: FNAC, DARTY, Orange. Ensured compliance with business conduct procedures and service quality standards.
- Managed and processed customer complaints related to poor troubleshooting and late technicians.
- Coordinated and monitored technician home visits for computer troubleshooting
- Coordinated and monitored technician home visits for replacement of operator-specific equipment (Orange).
- Managed and optimized technician schedules.
- Sold and promoted in-home technical support services.
Handled customer inquiries and complaints via phone and email. Assisted customers with troubleshooting issues and service follow-ups. Coordinated technician visits for in-home computer troubleshooting. Ensured customer satisfaction through professional communication.
- Handled customer inquiries and complaints via phone and email.
- Assisted customers with troubleshooting issues and service follow-ups.
- Coordinated technician visits for in-home computer troubleshooting.
- Ensured customer satisfaction through professional communication.